Frequently Asked Questions
Find answers to common questions about our products, custom orders, and shipping.
Product Information
How many letters can you include in custom clickers?
Our custom clickers can include up to 8 letters maximum.
Do you offer colours outside your listed options?
Yes, we can source custom colours available in the market. However, minimum order quantities may apply. Please contact us for custom requests.
Does the Bonbon Toy Dispenser include toys?
No, toys are sold separately.
What materials or filaments do you use?
We use high-quality, locally sourced PLA (polylactic acid) filament from our friends at Filament Hub while ensuring durable and safe products.
What 3D printers do you use?
We use Bambu Lab P2S printers to ensure high-quality and consistent results.
How long do your fidgets last?
Our products are designed to last for years with normal use. However, like any small mechanical item, consistent heavy use may reduce their lifespan.
Do you provide an MSDS (Material Safety Data Sheet) for your filaments?
Yes, we can provide MSDS (Material Safety Data Sheets) for the filaments we use upon request. These documents include information on material composition, safety and handling guidelines, first aid measures, and storage recommendations.
Please note that the MSDS applies only to the raw filament material in its supplied form. Once the filament has been processed or 3D printed into finished parts or products, the MSDS no longer applies. Any changes in form, printing conditions, additives, or end-use applications may alter the material characteristics and are outside the scope of the original document.
Custom Orders & Services
Do you offer custom 3D prints and 3D models?
Yes, Kids Project offers custom 3D printing and 3D modelling services. Please reach out to discuss your idea or project.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk and wholesale orders. Please contact us at hello@kidsproject.com.au for enquiries.
Location & Shipping
Where are you located?
We are based in Oran Park, NSW, Australia.
Do you ship Australia-wide?
Yes, we offer nationwide shipping across Australia.
Orders & Processing
How long does it take to process my order?
All orders are made to order. Please allow:
- 2–3 business days for standard items
- 3–4 business days for personalised items
Can I cancel my order?
All sales are final. Once an order is placed, it cannot be cancelled.
Can I make changes to my order after it’s placed?
Changes are not guaranteed, but if you need to update your shipping address or request an item change, please contact us within 48 hours via our Contact Us page. We will do our best to accommodate if your order has not yet entered production.
Product Support
My fidget arrived unassembled. How can I fix it?
Some parts may separate during shipping or use. Unless the stem is broken or won’t stay in place, the product is designed to be reassembled. Please follow our assembly guide or instructions provided.
I tried assembling my clicker/keychain, but the pieces won’t stay in place. Can I get a replacement?
Yes. If your item is faulty or damaged within 30 days of purchase, please contact us for support.
Returns & Refunds
What is your refund policy?
Please refer to our Refund Policy page for full details.
My order arrived damaged. What should I do?
Please email hello@kidsproject.com.au within 7 days of delivery with:
- Your order number
- Clear photos of the item and packaging
We’ll review your request and assist you accordingly.